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Vantage Apparel's Online F.A.Q. Site

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  • Can Vantage help me set up logos for my customer?
    Vantage has full graphic design and digitizing departments to create or modify designs, and digitize them at competitive prices. Vantage will also accept embroidery files provided by our customers and review them for quality. An electronic logo image is provided FREE.
    How do I obtain a product catalog?
    To obtain a current Vantage catalog, just click on the “Catalog Request” option on any page within the Vantage website. Or you can send an email to sales@vantageapparel.com. Please make sure to include all your contact and complete shipping information
    Who should I contact if I have a question on an open order?
    First, contact your assigned customer service POD team members. If you get voicemail, and need immediate help, you can transfer directly to a member of your team by pressing "0", then "1", anytime before the beep. You can contact Customer Service directly by dialing 800-221-0020 and pressing "1". Information on open orders is also available on-line by accessing our web site at vantageapparel.com. and selecting "InfoTrack" from the main page, then "Orders".
    How do I find out who my assigned customer service representative is?
    Please contact us at 1-800-221-0020 and select either "0" for the operator, or "1" for customer service. We can direct you to the customer service POD team that supports your account.
    How about general questions such as pricing, product availability, etc?
    You can contact our Customer Service Group at 800-221-0020 and press “1” for product pricing and availability. You may also view Net pricing on our website and view product availability by selecting “Inventory" on the product pages on the website.
    Who do I call for sales support items like quotes on large orders, product suggestions, custom garment design, programs, etc.?
    Please contact your Sales Representative for all sales support items. If you are not sure who your Sales Representative is, please contact your Customer Service POD team directly or call our customer service group at 888-820-9554 and press “1”.
    How do I determine my size?
    View Size Chart
    What is your domestic shipping policy?
    Vantage’s Select 3-Day Service program delivers your regular priced order throughout the United States in 3 working days or less at ground rates. Additional charges apply for expedited service.
     
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