FAQs

General Questions

• Q

  CAN VANTAGE HELP ME SET UP LOGOS?

  A

  Vantage has full graphic design and digitizing departments to create or modify designs for embroidery, screen printing, heat transfers and laser applique decoration. Vantage will also accept embroidery files provided by our customers and review them for quality. An electronic logo image is provided FREE. For more information, contact us.

  For more information, contact us.

• Q

  HOW DO I OBTAIN A PRODUCT CATALOG?

  A

  To obtain a current Vantage catalog, just click on the “Catalog Request” option on any page within the Vantage website. Or you can send an email to [email protected] Please make sure to include all your contact and complete shipping information.

  For more information, contact us.

• Q

  WHO SHOULD I CONTACT IF I HAVE A QUESTION ON AN OPEN ORDER?

  A

  First, contact your assigned customer service team member. If you get voicemail, and need immediate help, you can transfer directly to a member of your team by pressing "0", then "1", anytime before the beep. You can contact Customer Service directly by dialing 888-820-9554. Information on open orders is also available on-line by accessing our web site at vantage77.com, selecting "myVantage" from the main page, then "Open Orders".

  For more information, contact us.

• Q

  HOW DO I FIND OUT WHO MY ASSIGNED CUSTOMER SERVICE REPRESENTATIVE IS?

  A

  Please contact us at 888-820-9554 and select either "0" for the operator, or "1" for customer service. We can direct you to the customer service team that supports your account.

  For more information, contact us.

• Q

  HOW ABOUT GENERAL QUESTIONS SUCH AS PRICING, PRODUCT AVAILABILITY, ETC?

  A

  You can contact our Customer Service Group at 888-820-9554 and press “1” for product pricing and availability. You may also view pricing on our website and view product availability by selecting “Inventory" on the product pages on the website.

  For more information, contact us.

• Q

  WHO DO I CALL FOR SALES SUPPORT ITEMS LIKE QUOTES ON LARGE ORDERS, PRODUCT SUGGESTIONS, CUSTOM GARMENT DESIGN, PROGRAMS, ETC.?

  A

  Please contact your Sales Representative for all sales support items. If you are not sure who your Sales Representative is, please contact your Customer Service team directly or call our customer service group at 888-820-9554 and press "1".

  For more information, contact us.

• Q

  HOW DO I DETERMINE MY SIZE?

  A

  Take a look at our Size Chart page.

  For more information, contact us.